Sword sales, contact us, terms & conditions,
If you get a browser alert on this sword sales contact us page,
if it is not already, otherwise you will not see all the information.
Please ensure you read this page in full as it contains your cancellation
rights if and when you place an order. No matter where you are in
the world, we make buying hassle free (also see: packing
The best way to contact us (and the method we prefer) to enquire
about buying a sword or other edged weapon shown on this site (or
if you want to contact us regarding offering us a sword), is to
you will see and be able to click the link below;
email address manually. Here is a photograph of that email address
(you can not click it, you have to type it out yourself);
Or Click Here For Our Enquiry / Inquiry Page
Please make sure you read our Packing
& Shipping page regarding shipping costs, optional insurance,
Customs, etc. Also it tells you which countries we do not ship to,
and which countries we only ship to on the basis the buyer accepts
all risk knowing there may be delays / other issues. Shipments within
the EU / UK, to Australia, New Zealand, the USA and Canada are no
Selling a sword? Please
click here to go to our Buying page.
Valuation / ID enquiries: Please visit the sword
identifications & valuations page.
Please note: We do not sell sword parts such as
scabbards or provide sword refurbishment services (We
recommend Crisp & Sons in England), sorry.
We list our items for sale in GBP (£ / British Pounds
Sterling) because we buy 98% of our swords in the UK in GBP, so
we need to price in GBP to insure against currency fluctuations.
However, we are able to convert these prices of course to €
Euros and $ Dollars according to your preferences.
We accept bank transfers / bank deposits, PayPal and Western
Paying by UK to UK Direct Bank Payments (CHAPS) / IBAN
(EU to EU bank transfers)
There are no surcharges for IBAN / UK bank transfer payments.
Payments by customers in the UK / Eurozone can often be made in
Euros instead of GBP. Not only do we avoid charges with this payment
method, but so should / do you the customer.
Paying by PayPal
a) Due to PayPal's high charges, we need to pass these on. We
therefore apply a surcharge of 5%.
b) Due to PayPal's seller protection rules, We normally will only
ship to the account holder's address on file with PayPal unless
the buyer is a repeat customer.
PayPal is useful if you are outside the EU, as i) PayPal charge
you in your local currency, and ii) paying by International bank
transfer offten attracts higher charges.
Paying by International bank transfer from outside
Payments are to be sent "all charges paid". However,
due to the fact "all charges paid" does not cover the
charges we incur at our receiving bank, we have a surcharge of £6
/ €7 / $9 for this payment method. Payments can be made in
GBP, USD, AUD or Euros.
There are no surcharges for Western Union payments. We
will probably require Western Union payments in Euros however, so
first the exchange rate has to be agreed.
We are happy to provide a lay-away service; 30% deposit
(minimum), balance payable within three months please. Please note:
If you do not pay the balance before time, we have the right to
cancel the layaway and retain any monies paid. Please note: Once
you have paid the deposit, it is not possible to switch the layaway
to another item.
Sword Location / Shipping Days
The swords we offer are in the UK or sometimes from Spain;
we will inform you if an item is not currently in the UK and offer
to have it returned to the UK before shipping to you if you prefer!
We generally ship the following working day after payment receipt,
but please be patient with us if we require an extra day, and please
allow for public holidays.
UK: Next Day
Europe Zone 1: Express is normally 3 working days, economy is normally
7 working days.
Europe Zone 2: Express is normally 5 working days, economy is normally
9 working days.
USA / Canada: UPS is normally 7 working days, regular is normally
9 to 12 working days, economy is normally 14 to 21 working days.
Aussie / NZ: Normally 7 to 10 working days.
All services are registered delivery.
Europe Zone 1 is (Austria, Belgium, Czech Republic, Denmark, Finland,
France, Germany, Greece, Holland, Hungary, Ireland, Italy, Lithuania,
Luxembourg, Norway, Slovenia, Slovakia, Spain, Switzerland, Sweden).
Europe Zone 2 is generally anything not inside Zone 1 excluding
the Ukraine and Eastern European countries in the Russian Federation
(please note: we do not ship to Russian Federation / Eastern European
countries that are not in the EU).
UPS delivery times; please inquire / enquire.
Please see our packing and shipping
page for full details
We are sometimes asked for a discount. Generally we do
not discount for new customers, though you are welcome to ask (just
expect us to say "No" though and be pleasantly surprised
if we say "Yes"). We do however offer a discount for repeat
customers. Repeat customers receive a 10% discount on additional
items up to the value of previous non-discounted orders; this means
if you buy / have only bought a bayonet from us for £100 and
then ask for a discount on a £1000 sword, we will only be
able to offer 10% of £100. We also offer a 10% discount to
serving officers of any NATO country, and also to those serving
in the Australian or New Zealand armed forces.
Prices quoted on this web site or sent by us by email shall
remain valid for 24 hours only. Requests for purchases after said
24 hours shall be subject to revision. Prices quoted on this web
site / by email may be withdrawn at any time without notice if either
a) the item has been sold to someone else, or b) if there was an
error in that pricing. Prices include all applicable sales taxes.
Cancellation / return / refund
All customers have the right to cancel for a full refund
prior to our taking the items ordered to the shipping agent. All
Internet / email customers have the right to return an item within
two weeks of receipt for a full refund if the item is not as described
/ depicted in the photographs. EU customers have additional rights
to cancel for any reason within 7 working days of receipt of the
item(s) under 97/7/EC
(in such cases the customer is obliged to return the item / items
to us at their own cost). Any insurance element paid in the shipping
cost is NOT refundable if the item / items has / have already been
shipped / sent. If you wish to return an item for refund, please
contact us by email first and please note; we must advise a returns
number and the returns address prior to any return being sent back.
We will not refund any money until we have received the item(s)
back and inspected it. We will video record the opening of the package
of returned items and then the item itself in one video segment
in case of any damage to the item(s). The buyer is responsible returning
the item(s) to us in exactly the same condition as they received
them. If there is any damage, the buyer is responsible for this
and therefore we recommend any returns are sent insured. Dealers,
please see below.
Trade / dealer sales: We do not normally get involved
in trade / dealer sales, but where we do, these are clearly / obviously
NOT covered by our guarantees (including authenticity guarantees)
/ any consumer legislation. That is, if we sell "trade"
the item is as seen; the sale is final, no guarantees, no returns,
Your Security / Terms & Conditions
We have sold many swords around the world; we have a customer
feedback page here.
You can pay us by bank transfer to our bank account or by PayPal
or by Western Union. Bank and PayPal accounts are not easily come
by and do they do not tolerate unethical and / or poorly described
transactions, so it would not pay us to act in any manner other
than exemplary; Yes, we maintain our bank and PayPal accounts in
We guarantee all of the items for sale here are authentic and as
described when you buy from us online, except where we include doubt
("I / we think", "I / we believe", etc.). If
you buy an item online (including by email) which is not as described
from us, we will refund the cost including return shipping as long
as the item is in the same condition as it left us; the burden of
proof regarding incorrectly described items is with the customer
of course. We can only accept returns for refund if notified of
an issue within 4 weeks of the date of receipt by you of an item;
it may take longer to return the item to us, etc. but you must make
a claim within 4 weeks of the delivery of the item to your specified
delivery address. If you buy / pay for an item from us and then
change your mind, we may take it back and refund if you are honest
about the matter; we may require a restocking fee if we do accept
an item back in such a scenario.
We try to include condition information in the item descriptions
but you should ask specific questions and ask for specific images
if in any doubt. Remember, most of the items on this site are antiques
that have seen harsh use. We keep the full sized images of the photos
on this site on PC's and are happy to provide these but not for
re-use (if you want a photo of a sword for a web site or anything
else, please be open and ask up front).
Our Address / Contact Details
Please do NOT call us asking how much we sold something
for; we will not tell you unless you pay our valuation
fee. If you want to know what we sold something for or have something
you want to know the value of, please go to our valuations
PLEASE USE EMAIL TO CONTACT US
, we are a web based company and we need to keep records of what
is discussed. If you we speak to you on the phone, we will probably
only ask you to put your enquiry / inquiry to us in writing by email.
We only have phone numbers because we are legally obliged to have
these. Again, please use email to contact us.
Please note (no parcels); neither of the below
addresses can be used for parcels. If you need to send anything
other than documents, please email us at [email protected]
Our office hours are Mondays to Fridays 08:30 to 17:00,
and Saturdays 08:30 to 13:00.
The buyer is responsible for ensuring they are legally
able to import / receive whatever they buy from us. A good reference
for this is the Universal
Postal Union Restrictions By Country page; simply look for the
country you are resident in and check Section XIX / Chapter 93 which
covers arms under that country. We do not take any responsibility
for this; we only take responsibility for (guarantee) clearing outbound
UK / EU customs. Some countries allow antique / collector's edged
weapons but only with a import permit; it is the buyer's responsibility
European Union: Shipments within the EU do not
matter UNLESS the member state you are in classifies antiques weapons
as literal weapons, not collector's items / antiques. The only EU
state we are aware of with any issues in this respect is the Netherlands,
but we will happily send items there as it is the buyer's responsibility
to check. Sending goods within the EU is legally "Movement
of Goods", not export / import. Many people in the UK think
swords are banned there; antique and collector's swords (such as
WW2 Japanese and German edged weapons) are not banned at all; only
so called "Samurai" swords (cheap copies of Japanese Katanas)
are banned. Of course, all countries prohibit people from carrying
swords in public, but to keep at home the swords you see here are
not a problem.
Outside the EU: Buyers have the responsibility
of checking with their domestic Customs authority to determine if
the item they are interested in is permitted / requires an import
permit or not. None of our items require an export license because
they fall under the financial thresholds set by EC
Regulation 3911/92 which governs antiques and in particular
which items can be considered restricted "cultural goods".